Some of these items are also custom made and sent from various locations.
The order usually be processed and shipped within 3-5 business days.
Normal time frame for Express shipping is 2 to 4 weeks and it comes with tracking number. For Standard shipping, It's 6 to 8 weeks. (For Express shipping please allow up to 6 weeks due to high demand, Up to 8 weeks for international orders.)
For Standard shipping comes with NO tracking number and it usually takes about 6 to 8 weeks, up to 12 weeks.
Please message us on Facebook for faster response if you don't get your orders after this time. Thank you for your patience!
Our orders we send out usually will arrive on your doorstep in 2-4 weeks when you ordered via Express shipping. For international shipping, normal time frame is 6 to 8 weeks. If you ordered via standard shipping, please allow extra 2 to 4 weeks of time.
If your order hasn't arrived in that time frame, please contact our customer service team at Facebook messenger.
Yes, If you have express shipping, we do our very best to add a tracking number to each of our customers orders. Please allow extra time during heavy demand time periods. Please allow 3 to 5 days once you got email about your order has been shipped. Send us message on Facebook to request a tracking number if it has not been updated after 5 business days.
Unfortunately we will not be able to cancel your order once it has been processed. We do our best to bring you best deals online and we do that by shipping your order directly from our manufactures in USA/China.
We have no control once they shipped the orders. Please do not place an order if you don't like this policy. Thanks for your understanding!
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. The return costs should be paid by customer.
Only regular priced items may be refunded, unfortunately sale or free items cannot be refunded. Also, shipping fees are not refundable.
On the process of shipping, Refund is not available. Especially Free promotional items. Only reasons we issue refund for free items are either the item is broken, Or Customer did not get order after 12 weeks. Customer should send picture of the product if there's any issues and request a refund. Regular priced items should be returned to the address in the refund policy, The cost should be paid by customers unless the item is defective.
But if you got standard shipping when you paid express shipping, we are very sorry because it sometimes happens our mistake or shipping companies', In this case we can refund the difference of express and standard shipping fees.
Thanks for your understanding, Keep this agreement in mind before you place an order!